Ivory Consult (IC) is a Kenyan company and a leading firm in the areas of Water Engineering, Environmental Management, and Solid Waste Management.
Our purpose is to deliver a positive and enduring impact on the world. We work in close partnership with key clients in the public and private sectors, providing independent technical, strategic and commercial services.
WaterPRO, a division of Ivory Consult, is a one stop shop for water testing, purification, treatment and supply. We design, construct, and/or operate rural and urban water supply schemes and are registered contractors with the Ministry of Water and Irrigation in Kenya.
We stock, sell and service water treatment technologies that include Reverse Osmosis, Filtration and Ultra-Violet (UV) for residential, commercial, and industrial use. We operate our own water testing laboratory.
In order to position the company to meet its objectives and planned activities, IC now wishes to invite applications from qualified individuals for each advertised post.
1. Projects Manager
• MSc in either Civil or Mechanical Engineering and registered.
• Must have demonstrated 3+ years private sector experience with turn-key water projects from feasibility and planning right through to approvals, installation, commissioning and lifecycle management.
2. Finance and Administration Manager
• MBA Finance or Post Graduate in Economics with private sector experience of 5+ years of consulting in conducting feasibility studies for infrastructure development projects in sectors like energy, transport, urban infrastructure,. water supply and solid waste management.
• Posses experience of implementing financial control systems and procedures.
3. Business Development Manager
• Post Graduate training in marketing and sales is a requirement with a demonstrated ability to carry out intense outreach and promotion activities in order to enlarge the company's market share.
• An understanding of water technology is an added advantage.
4. Sales Engineer
• Should posses a degree in Civil or Electro-Mechanical Engineering from a recognized university.
• A minimum of three years experience in the private sector is required.
5. Sales Executives
• A diploma in Marketing and Sales is required together with a demonstrated ability to effectively achieve set sales targets by actively and proactively identifying opportunities.
6. Customer Care
• A diploma in Marketing and sales with proven ability to offer a professional, friendly and efficient service to customers focused on building relationships at all times.
7. Water Technicians
• Should posses HND or National Diploma in Water or Mechanical Engineering from any of the recognized national Institutions.
• Experience in site supervision will be an added advantage
8. Plumbers
• A certificate in plumbing from Kenya Water Institute or any of the National Polytechnics with 3 years experience.
Note:
Applicants should forward their application letters accompanied by certified copies of certificate and C.V.s giving details of their qualifications, and demonstrated experience.
They should in addition give names, current designations and addresses of three (3) referees.
Applicants should forward their documents indicating their current designation, salaries and other benefits and the current letters of appointment.
The positions applied for should be clearly quoted on the top left hand corner of the envelopes.
Canvassing will automatically lead to disqualification. Only short listed candidates shall be notified.
ALL applications should be addressed to
The Managing Director,
Ivory Consult Limited,
PJ Place, Enterprise Road,
P.O. Box 76604 - 00508,
City Square, Nairobi
www.ivoryconsult.com
Deadline: 19th February, 2010.
Showing posts with label Customer Care. Show all posts
Showing posts with label Customer Care. Show all posts
Saturday, 23 January 2010
Friday, 22 January 2010
Customer Care Supervisor - Retail Centre Vacancy: Wananchi Group
The Wananchi Group is Africa's pioneering provider of Triple Play (broadband, multi-channel television and voice telephony) and VSAT (broadband data and internet) services.
We're in the process of rolling out Africa's most innovative cable and WiMax network to complement the existing VSAT infrastructure and are seeking to recruit ambitious, dynamic and innovative individuals who will drive our growth.
We're seeking to fill the following position in the Group.
Customer Care Supervisor - Retail Centre
Basic Function
The position exists to manage and oversee a high traffic retail centre that serves Wananchi Group customers.
The incumbent will plan, promote and administer the Customer Service Operations at the retail centre to ensure a high quality level of service and interface with customers.
Accountabilities
• Supervise a team of agents by providing leadership and managing performance in order to provide a delightful customer experience to Wananchi Group customers.
• Provide motivation, leadership and role model expected behaviors in areas of job performance, work ethic standards, self-management and employee empowerment.
• Ensure high level of customer service and staffing Levels through efficient scheduling and adjustment to meet service demands.
• Together with team, identify process improvement opportunities and proactively develop implementation plans.
• Establish, monitor, coach, and provide daily, weekly, and monthly feedback regarding performance against required individual goal achievement.
• Develop and implement development & performance improvement plans as appropriate.
• Communicate and manage expectations for quality and accuracy of work.
• Identify variances and create effective plans to address gaps.
• Maintain a high level of product, process and competitive knowledge.
Education, Experience and Skills
• 3-4 years of supervisory experience in a customer service environment, primarily focused on customer care and sales. A technical environment is preferred but not required.
• Excellent organization and time management skills.
• Strong analytic skills and comfort in PC based reporting systems and processes.
• Ability to maintain productivity under pressure and to multitask effectively.
• Must have superior coaching, leadership and interpersonal skills.
• Punctual, regular, and consistent attendance.
• Tact, diplomacy and sensitivity.
• Minimum of a bachelors degree.
If you're prepared for a challenging and exciting, high-growth career, send your application and detailed CV to: hr @ ke.wananchi.com, with the title of the position you are applying for as the subject of your e-mail.
The application deadline is 6th February 2010.
Only short listed candidates will be contacted.
Wananchi Group (K) Ltd.
Gateway Business Park,
Mombasa Road.
We're in the process of rolling out Africa's most innovative cable and WiMax network to complement the existing VSAT infrastructure and are seeking to recruit ambitious, dynamic and innovative individuals who will drive our growth.
We're seeking to fill the following position in the Group.
Customer Care Supervisor - Retail Centre
Basic Function
The position exists to manage and oversee a high traffic retail centre that serves Wananchi Group customers.
The incumbent will plan, promote and administer the Customer Service Operations at the retail centre to ensure a high quality level of service and interface with customers.
Accountabilities
• Supervise a team of agents by providing leadership and managing performance in order to provide a delightful customer experience to Wananchi Group customers.
• Provide motivation, leadership and role model expected behaviors in areas of job performance, work ethic standards, self-management and employee empowerment.
• Ensure high level of customer service and staffing Levels through efficient scheduling and adjustment to meet service demands.
• Together with team, identify process improvement opportunities and proactively develop implementation plans.
• Establish, monitor, coach, and provide daily, weekly, and monthly feedback regarding performance against required individual goal achievement.
• Develop and implement development & performance improvement plans as appropriate.
• Communicate and manage expectations for quality and accuracy of work.
• Identify variances and create effective plans to address gaps.
• Maintain a high level of product, process and competitive knowledge.
Education, Experience and Skills
• 3-4 years of supervisory experience in a customer service environment, primarily focused on customer care and sales. A technical environment is preferred but not required.
• Excellent organization and time management skills.
• Strong analytic skills and comfort in PC based reporting systems and processes.
• Ability to maintain productivity under pressure and to multitask effectively.
• Must have superior coaching, leadership and interpersonal skills.
• Punctual, regular, and consistent attendance.
• Tact, diplomacy and sensitivity.
• Minimum of a bachelors degree.
If you're prepared for a challenging and exciting, high-growth career, send your application and detailed CV to: hr @ ke.wananchi.com, with the title of the position you are applying for as the subject of your e-mail.
The application deadline is 6th February 2010.
Only short listed candidates will be contacted.
Wananchi Group (K) Ltd.
Gateway Business Park,
Mombasa Road.
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